Return Policy
Thank you for your purchase! We want you to be completely satisfied with your order. If for any reason you’re not happy, we’re here to help. You may return your purchase for a full refund, store credit, or exchange, depending on your preference. Please review our return policy below for full details.
Returns
All items that you wish to return MUST be initiated within 7 days of the purchase date. The item must be unopened and unused. Any item that is returned that has signs of being opened or used will not receive a refund. The item must have all of its original packaging, tags, and labels intact. Any item that is returned that does not have the original packaging, tags, or labels intact will not receive a refund.
How to Return an Item
In order to return an item to our warehouse, we recommend following the steps listed below.
1. Place your item securely in its original packaging.
2. Mail your return to the address below:
Oak Chips, Inc.
Attn: Returns
9329 State Route 220
Waverly, OH 45690
United States
Please note that return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping method to ensure your return is received.
Refunds & Processing
After receiving and inspecting your returned item, we will process your refund or exchange. Please allow up to 7 business days from the receipt of your return to process your refund or exchange. Refunds will be credited to the original payment method. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution. You will receive an email notification once your return has been processed.
Exceptions
Items originally on sale at the time of purchase are not able to be returned. These item sales are FINAL.
If your item is damaged or defective on arrival, please contact us right away, and we will arrange a replacement product or provide a full refund.
Please note: The customer must provide proof of a damaged or defective product. Oak Chips Inc. reserves the right to deny replacement or refund based on proof shown.
Changes To The Returns Policy
Oak Chips Inc. reserves the right to update or modify our return policy at any time, with changes being published immediately. We also retain the right to deny any return request at our sole discretion.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to reach out using our contact form or the following methods:
Phone: 740-947-4159
Email: [email protected]
Returns Policy Last Updated: February 12, 2025.