CUSTOMER SERVICE



 

Packaging

Normal shipments are packed in 50 pound, plastic lined, poly-woven bags. For oversea shipments, these bags are utilized to transport 400 to 800 bags in 20′ and 40′ containers. Different bag sizes and smaller shipments can always be arranged to meet customer needs. We can package the products into 15 pound infusion bags (other sizes available upon request).

FOR A SHIPPING QUOTE,
EMAIL info@oakchipsinc.com


Consulting

We are always happy to assist our customers with recommendations on how to make Oak Chips, Inc. products work best for your particular needs. Please contact us with questions for one of our highly qualified enology consultants.

DOWNLOAD USAGE CHART


Frequently Asked Questions

What type of products are needed for the process I am using?
Please contact us for consulting help at 740-947-4159 or email info@oakchipsinc.com.

What are the actual sizes of the Large and Small Chips?
Large Chips are approximately finger nail size
Small Chips are approximately rice/barley grain size

What are the cost of the products?
Please call for pricing

What are the shipping costs?
The shipping cost will depend on if your order is a small or large and, where the product will be shipped. A small order is considered 200 lbs. or less and will be shipped in boxes. A larger order is considered 201 lbs. or more and will be shipped in boxes on a pallet. We have discounts with several carriers and will shop for the cheapest rate.

How is the product packaged? What sizes packages are available?
Chips are packaged in 10, 15, 20 lb. infusion bags, 50lb poly bags, and 800lb bulk bags. Powder is packaged in 50 lb. poly bags only. Cubes 10, 15, 20 lb. Infusion bags and 50 lb. poly bags. Shavings packaged in 350 lb. Bulk Bags. Tank Staves individually stacked on pallet, also can be made into a fan system which consists of 10 staves and are stacked on pallet. Segments 10, 15, 20 lb. infusion bags and 50 lb. poly bags. Stick Sets packaged in plastic bag.

What is the lead time on the order?
Please contact us for consulting help at 740-947-4159 or email info@oakchipsinc.com.

Questions? Call Us 800.782.8310 Toll Free